Lievens & Co
Making maximum use of collective expertise as a goal
Lievens & Co
For Lievens & Co, a tax and legal consultancy firm with around thirty employees, efficient knowledge management has been high on the agenda for years. Due to the various offices in Brussels, Bruges and Antwerp, it was not easy to provide all employees with access to the collective expertise that the office has.
Steven Keirse, the driving force behind the implementation of Knowlex, was looking for a solution without the traditional folder structures, which also had to be intuitive and fast. After an intensive search, the office ended up at Knowlex, which immediately became an indispensable link in the operations of Lievens & Co.
“As an office, we invest very strongly in building knowledge and expertise. Knowlex also helps us keep that know-how organized and easily accessible to employees.” Steven Keirse, Legal & Tax consultant Lievens & Co.
From frustration to solution: why Knowlex?
When looking for a knowledge management system, various options were considered, including a customized solution and other tools. But these did not meet the specific needs of Lievens & Co. For example, people considered working with SharePoint for a while. But since all information is searched there, that system involves a lot of unnecessary ballast.
Steven Keirse developed a method in which only final and validated documents are uploaded into Knowlex. This results in a rich, high-quality internal knowledge database. A good example of this is, for example, a junior employee who had to provide advice on succession planning and complex real estate transactions. When Knowlex provides advice that can serve as a basis, the employee saves an enormous amount of time and is also sure that the content meets the office's criteria. Consistent advice is the logical result.
Knowledge as a collective asset
Since implementing Knowlex, Lievens & Co has significantly improved its way of working. Formulated advice is systematically posted on the platform, so that other employees can use these examples as a basis. This makes knowledge highly accessible and individual expertise becomes a collective asset. The speed and power of the search engine ensure that relevant information is found quickly and efficiently
Thanks to Knowlex, there is also a quality control of the service. Since advice can be reused, there is always a review of what was previously formulated and the document gains strength. It often happens that questions are answered again and again. Knowlex ensures that this advice can be found quickly, without having to start from scratch every time. This prevents reinventing the wheel.
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