Offices immediately reap the benefits of effective internal knowledge management

 In 2023, where digital upheavals are rampant, effectively managing and making internal know-how available for knowledge professions is more topical than ever. Sources of information, in all shapes and sizes, seem to be endlessly available. However, offices often do not realize enough that making optimal use of internal expertise is the real gold and that they need to focus (more) on it.

Internal know-how is everywhere (and nowhere)

A classic problem for offices with multiple employees: expertise and knowledge is spread across different PCs and is often not available to those who want to use them. In addition to frustrations and duplication, such an (ineffective) workflow logically costs a lot of money.

An — equally — classic solution to this problem is to build your own knowledge management system via shared Excel files or Google drive. Low cost and minimal effort are the main drivers. At first, this tinkerwork also seems to pay off, but when the scope of the know-how increases, such structures often prove unworkable, with the above consequences (again) as a result.

Use a reliable knowledge management system

Setting up high-quality and workable systems naturally comes at a cost and requires a certain amount of commitment and effort on the part of the office. However, the return - as discussed further in this article - is very high. Knowledge management systems come in various forms. For example, the software can contain various elements, such as a central database where legal documents, notes and precedents or even training courses are stored and shared. It can also include an intranet or portal where employees can search for specific information or ask questions to colleagues.

A good system can be fully adapted to the specific needs of your office. In this way, existing structures or processes can be preserved. A smooth integration of the software, for example by organizing training or onboarding sessions, is important to gain team involvement and ultimately achieve better results.

Knowledge sharing provides immediate results

The benefits of setting up a knowledge management system are many. It will improve employee efficiency by sharing information and experiences, leading to better solutions and faster response times to queries. As a result, clients will of course also rate the service higher.

In addition, when courses and training courses are systematically made available, these systems contribute to the (professional) development of individual employees and the office as a whole. Finally, and certainly not to be underestimated, increased employee efficiency provides an immediate competitive advantage over other law firms, with ultimately higher profit margins and better business results.

As is so often the case, limited use (of effort and resources) rarely results in profit. So it's better to skip ingenious crafts and call on a professional knowledge service right away. Thanks to a strong software package, optimal support in the digitization process and a motivated team, your office will immediately reap the benefits.

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